Service scope
Agenzo provides SaaS infrastructure enabling clinics to configure conversational AI agents for telephone answering, patient qualification, consultation request logging, client notes, and follow-up queuing.
Agenzo is not a licensed healthcare provider, medical facility, emergency hotline, or legal advisor. The software automates administrative workflows and routes clinical inquiries to the client's medical staff.
Customer responsibilities
Subscribing clinics are responsible for ensuring that all business details, service pricing, medical disclaimers, escalation protocols, and instructions loaded into their Agenzo agents are current and legally compliant.
Clients are solely responsible for compliance with regional call recording disclosure rules, telemarketing regulations, and applicable medical practice acts in their operating jurisdiction.
Acceptable use
Agenzo may not be used for fraudulent activities, deceptive advertising, emergency triage, automated harassment, robocall spam, or any activity infringing upon third-party rights.
We reserve the right to suspend or terminate accounts that violate acceptable use or introduce security risks to our platform or infrastructure.
Subscriptions & billing
Access to Agenzo software is offered under subscription plans and setup agreements detailed on our pricing page. Subscriptions are billed in advance on a recurring monthly or annual basis.
Continued access requires maintaining an active account in good standing with valid payment credentials.
Limitation of liability
Agenzo is supplied as an operational efficiency tool. We do not guarantee specific booking conversion rates or revenue outcomes.
To the maximum extent permitted by applicable law, Agenzo shall not be liable for indirect, punitive, or consequential damages arising from service usage or telecom network interruptions.