Our transparent refund terms for subscriptions, setup fees, and pilot implementation programs.
Last updated: October 18, 2026
If you are dissatisfied with your subscription during your initial billing cycle, notify support within 7 days of activation. We will review your account for a full or partial refund if setup is incomplete and telephony minutes have not been substantially consumed.
Recurring monthly subscription cycles can be cancelled anytime with one click or email before the next billing date.
Setup fees compensate for dedicated prompt engineering, telephony routing, calendar sync, and clinical intake configuration performed by our implementation team.
Setup fees are non-refundable once custom configuration work has commenced. If work has not started, cancellation and refund may be requested within 7 days of purchase.
Consumed telephony minutes, carrier access charges, and SMS routing fees are non-refundable because telecommunications costs are incurred immediately upon call delivery.
If you suspect an erroneous billing calculation, email support with the date and call record for prompt investigation.
Submit your refund request by emailing support@agenzo.app with your business name, account email, invoice number, and explanation.
Approved refunds are processed to the original payment method within 5–10 business days depending on your bank.